Tenant Frequently Asked Questions

All of our available units can be found on the 'Vacancies' page, which you can access here. This page is updated daily.

Each of our property listings have an availability date of when it will be ready for move-in, and the majority of our units are listed at the time in which they are ready. A property can only be reserved for a move-in that would occur within the next, upcoming 30 days. If you are looking to move sometime beyond the next month, the best time to check availability would be the month prior to your desired move-in date. 

There are times when a property may be listed in advance, to reserve ahead of time. If a listing shows a future availability date beyond the next month, this is both the earliest and the latest move-in that it could be reserved for. 

Applications have a nonrefundable fee of $35 per each applicant and/or co-signer. Our application process completes a standard screening of credit history, criminal background history, past residency verifications, and proof of employment/income. Applicant's combined monthly income must be at least 3x the property's rental rate. All occupants age 18 or older must submit a separate application, qualify, and sign the lease agreement. 

For more detailed information on our application process, visit here. 

Application processing is typically complete within 1-3 business days. This timeline can vary depending on screening, verifying, and receiving any additional information if needed, or if any additional occupants have not yet submitted their separate application. Once screening is complete, you will receive an email with the application decision to the email address provided when applying. 

Most of our properties will be leased for a 12 month term. Some properties may be eligible for a shorter lease term that aligns with the school year and would expire in May, June or July. Please contact our office to discuss if this option is available for the unit you are interested in. 

After viewing the property, all occupants age 18 or older must submit their separate rental applications on our website. If accepted, we must have the lease agreement signed and the full security deposit paid upfront in order to consider the unit reserved and stop marketing, showing, and accepting applications from other prospects. If reserved, the first month's rent, along with any pet fees if applicable, would then be due on the lease start date. 

Rent is due on the 1st of each month with a 4 day grace period. Late charges begin on the 5th of the month starting with a $25 base fee plus $2 each day after, until the balance has been paid in full. We are unable to waive late fees as we treat all of our residents equally and therefore must enforce late charges across the board. If you find yourself in a situation where you must pay rent late, please inform us immediately. 

Our office does not accept cash payments. If making a payment to the office, it must be a personal check, cashier's check, or money order labeled with your name and rental address. After-hours payments can be made to our dropbox and will be accounted for the following business day. You can also make payments online by debit/credit card or e-check via your tenant portal at any time.

All maintenance requests are required in writing via your Online Tenant Portal, or by calling the 24/7 maintenance hotline at 812-645-8485 to report an issue. All maintenance requests are prioritized by the order submitted and by the urgency of the issue. 

Maintenance must have access to enter your unit to complete repairs. If you do not give permission to enter with a key in your absence when maintenance can arrive at their earliest opportunity, then you must specify your available business days for scheduling the maintenance visit. We will make every effort to accommodate to such requests, however please keep in mind that due to our maintenance team handling multiple jobs across various units each day, it can be challenging to determine precise completion times in advance, which may result in a potential delay in your repair as we do our best to coordinate a specific arrival time. 

If you, or any neglect by you, has caused damage to the property, you will be charged for the repair. Any regular or routine maintenance repairs that are promptly reported will not be charged to you. 

Please contact us immediately if a situation arises where you must pay your rent late, so we may document the late payment date on your account and avoid repeated notices to you. Rent is due on the 1st of each month and we must send  any accounts still past due on the 15th of the given month, over to the attorney to begin eviction proceedings. Although we sympathize with the situation, we are legally bound to follow the terms of the lease agreement. 

There are a number of reasons why management or maintenance staff may need to enter your home including repairs, inspections, showing to prospective renters, etc. If you submit a maintenance request for a repair, this is your notice that a contractor will be coming to your unit as promptly as possible within the upcoming business days. Upon arrival, agents will always knock multiple times and if unanswered, they will announce themselves as entering. However, if there is a routine maintenance repair we are requesting be made from our end, an inspection of the property required, or we are showing the property to future prospects, we will do our best to always notify prior of when this is to take place at your unit. If an emergency situation arises where time is of the essence and notice cannot be given, agents do have authorization to enter the property immediately to handle the urgent matter. 

All tenants are required to carry renters insurance coverage through their full duration of tenancy. You will need to provide proof of coverage before we can give you keys to the property, and your new policy information should be submitted at every renewal period. More information regarding the requirements of your coverage can be found in the lease agreement. 

If you live in a multi-unit apartment building, all lawn care will be handled by the landlord. However, all residents in the building are still responsible for picking up any trash or debris from the yard and for the removal of snow and ice on sidewalks in the winter months. If you live in a single-family home, it is your responsibility to handle all lawn care routinely. 

Please consult your lease agreement for more information on who is responsible for handling the lawn care at your specific unit. 

You may be able to have a roommate, but they first must apply and qualify through the application process. We must know who is occupying the property and only those signing a lease agreement may reside in the unit. If their application is approved, a new lease will be sent for signing to include all occupants as equally and severally liable. Failure to fulfill the above requirements may result in termination of your lease or eviction. If you are seeking to potentially add a new roommate, please contact us in the office for more information on this process. 

All tenants on the lease agreement are jointly and severally liable for making sure rent payments are made in full and on time every month. This means even if one person isn't paying or stops paying, the other(s) are still equally responsible for making sure the rent is fully paid to avoid eviction against all parties. Management is not required to make adjustments nor assume the loss for unpaid rent or any other breach due to one or more tenants quitting and vacating the premises. 

You will need to contact our office to discuss the addition of a pet to your lease agreement. Each property holds different pet policies, and this may or may not be possible depending on your specific unit. 

Changing locks is not permitted and re-keying the property without permission is in violation of the lease agreement which could result in termination of your tenancy. If you have lost your key, our office will provide a replacement to you with a $5 charge per key. If a situation arises where you need your locks changed, only our contractors may re-key and there is a charge of $75 per lock, plus labor for each lock that must be changed. Written permission is required in advance to add any additional bolt or latch locks to your door.  

We understand that there can sometimes be circumstances which may prevent a tenant from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease, please contact us to discuss the situation right away. An early lease termination may be possible with a lease buy-out fee and proper notice. You can find more information on early lease termination within your lease agreement. We do not allow subletting under any circumstances. 

A new fixed-term lease agreement may be offered at the landlord's sole discretion. If renewal is offered, the agreement will be sent to your Online Tenant Portal for review within a couple months prior to your current lease expiration. A notification email will be sent at the time the renewal is offered, containing  the deadline in which the offer will expire if not signed and accepted. If the renewal offer is not accepted before this deadline, it will be recognized and acknowledged that you are vacating on your current lease end date. If you do not plan to renew and receive a renewal offer, you can select to notify us of your intent to vacate upon current lease expiration through your tenant portal to avoid repeated reminder notifications. 

After your lease expires and all keys have been returned to our office, you must provide us in writing of your new address where deposit should be sent to. If you are responsible for paying sewage at the property, deposit funds cannot be released until proof of payment on your final bill has been provided to our office. Security deposits are prepared and mailed out within 45 days of your lease end date or the date all keys have been returned to our office, whichever comes later.